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Razer deathstalker chroma1/4/2023 ![]() ![]() If you continue to have trouble getting your Synapse enabled product detected, ensure that the device is plugged directly into your system (back USB ports) and/or try the product on another computer. Click "OK" or "Allow" on UAC (User Account Control) notifications and restart when prompted by Synapse. NET Framework (3.4 or 4 ) at (In some cases, you may need to uninstall the older version on your system).Äownload and install the latest version of Razer Synapse 2.0 at using Run As Administrator. If you are upgrading from a Legacy driver, please uninstall it from your system and once again restart when prompted.Äownload and install the latest version of Microsoft. Uninstall Synapse 2.0 from your computer and restart when prompted. If it is working as a basic plug and play device, please try the following troubleshooting steps below. In regards to your issue where Synapse 2.0 is not detecting your mouse, can I know if your mouse working fine as a basic plug and play device? My name is () and I will be assisting you with your case involving the Razer Synapse 2.0. Thank you for contacting Razer Tech Support. I had the same problem and received a solution from razer support that worked for me. Hopefully this helps someone out there - mods please don't delete this post! When I restarted my PC, it popped up with a prompt to install the Razer software - I think this is another red herring!!! This popped up for me when I was setting up Windows originally, but this time I ignored it and made sure to install the latest Synapse software instead. The main key for me, which I had not fully tried before, was to uninstall ALL HID Keyboard and Mouse drivers in Device Manager, not just the Razer device. ![]() Please kindly redownload and reinstall Synapse. Please do not reuse a previously downloaded version of the Synapse installer. Then, install the latest version of Razer Synapse Turn off all Firewall and Anti-virus software to prevent any conflicts. Be sure to select delete drivers as well when uninstalling. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. This is important so please kindly do so. We want to ensure that there are no residual files remaining that may corrupt your installation. These folders are hidden by default, so please be sure to unhide them. Please kindly uninstall both Razer Synapse and Razer Core from your PC and delete all files in C:\Program Files (x86)\Razer and C:\ProgramData\Razer directories. What you described sound like a common driver conflict issue, as the system uses a different driver, causing Synapse to not recognise it. I have just fixed my issue thanks to Razer support, here's the instructions I was given. ![]()
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